QuickBooks error ps107

Editorial Team

QuickBooks Error PS107: Understanding and Resolving the Payroll Update Issue

Introduction

QuickBooks is a widely-used accounting software that helps businesses manage their finances efficiently. However, users may occasionally encounter errors that disrupt their workflow. One such error is QuickBooks Error PS107, which typically occurs during payroll updates. In this blog, we will explore the causes, symptoms, and solutions for QuickBooks Error PS107 to help you resolve it quickly and keep your payroll operations running smoothly.

What is QuickBooks Error PS107?

QuickBooks Error PS107 is a payroll update error that arises when there is a problem downloading or installing payroll updates. The error message usually states: “An internal file in QuickBooks has become unreadable [PS107].” This error prevents users from updating their payroll data, which can lead to inaccuracies in employee compensation and tax calculations.

Common Causes of QuickBooks Error PS107

  1. Outdated QuickBooks Version: Using an outdated version of QuickBooks can cause compatibility issues with the latest payroll updates.
  2. Corrupted or Damaged Files: Corruption or damage to QuickBooks files can hinder the update process.
  3. Interrupted Internet Connection: A slow or unstable internet connection can disrupt the payroll update process.
  4. Issues with Payroll Subscription: Problems with your payroll subscription status can prevent updates from being downloaded.
  5. Firewall or Security Software Interference: Firewall or security software settings may block QuickBooks from accessing update servers.

Symptoms of QuickBooks Error PS107

  • Error message displaying “An internal file in QuickBooks has become unreadable [PS107].”
  • Inability to download or install payroll updates.
  • Inaccurate payroll calculations.
  • Slow or unresponsive QuickBooks performance during the update process.

Solutions to Resolve QuickBooks Error PS107

1. Update QuickBooks to the Latest Version

Ensure that you are using the latest version of QuickBooks to avoid compatibility issues with payroll updates.

  • Open QuickBooks and go to Help > Update QuickBooks Desktop.
  • Click on the Update Now tab.
  • Select Get Updates to download and install the latest updates.
  • Restart QuickBooks and try downloading the payroll update again.

2. Repair QuickBooks Installation

Repairing your QuickBooks installation can fix corrupted or damaged files.

  • Press Windows + R to open the Run dialog box.
  • Type Control Panel and press Enter.
  • Go to Programs > Programs and Features.
  • Find and select QuickBooks from the list of installed programs.
  • Click on Uninstall/Change and select Repair.
  • Follow the on-screen instructions to complete the repair process.
  • Restart your computer and try downloading the payroll update again.

3. Check Internet Connection

Ensure that your internet connection is stable and fast enough to download payroll updates.

  • Test your internet connection speed.
  • Restart your router or modem if necessary.
  • Avoid downloading other large files or streaming content while updating QuickBooks.
  • Try downloading the payroll update again.

4. Verify Payroll Subscription Status

Ensure that your payroll subscription is active and in good standing.

  • Open QuickBooks and go to Employees > My Payroll Service > Account/Billing Information.
  • Log in to your Intuit account and verify your payroll subscription status.
  • If your subscription is expired or inactive, renew it to continue receiving updates.
  • Try downloading the payroll update again.

5. Configure Firewall and Security Software Settings

Adjust your firewall and security software settings to allow QuickBooks to communicate over the internet.

  • Open your firewall or antivirus software.
  • Add exceptions for the following QuickBooks files:
    • QBW32.exe
    • QBUpdate.exe
    • QuickBooks Database Server Manager
  • Ensure that the following ports are open: 80 and 443.
  • Restart your computer and try downloading the payroll update again.

Conclusion

QuickBooks Error PS107 can be a significant hindrance when trying to update your payroll, but understanding its causes, symptoms, and solutions can help you troubleshoot and resolve the issue effectively. By updating QuickBooks to the latest version, repairing the QuickBooks installation, checking your internet connection, verifying your payroll subscription status, and configuring firewall and security software settings, you can maintain smooth and uninterrupted payroll updates. If the problem persists, consider reaching out to QuickBooks Support for professional assistance.

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